Returns & Exchanges
The right to return
In short, we’re not that difficult when it comes to returns and exchanges. We firmly stand behind our products and do our utmost best to ensure you are completely satisfied with your purchase.
You have the right to return your purchase within fourteen (14) days of receipt of the product and there’s no need to tell us why. During this period you may do with the product what is reasonably necessary to evaluate it. Think of it this way: you get to use it the same way you would if you were standing in our boutique. You may remove the product from its packaging unless the packaging contains a seal.
The return period will expire 14 days after the day you received the product.
If you are in any way unhappy with the product you may make use of your right to return by sending us an email at firstname.lastname@example.org
Any products returned must be in their original condition. This includes any paperwork, user manuals, service papers and boxes. If the product is not in original condition, we may refuse the return or refund a lower amount.
As long as the products are returned to us in the original condition, we will refund your purchase as soon as possible, but within thirty (30) days.
It is your responsibility to ensure that the parcel reaches us in good order. We do not accept any liability for products that are lost or damaged before they reach us.
This right of withdrawal does not apply to custom made, customized, and personalized goods.